Position Description

About Us
First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK and named one of Saskatchewan’s Top Employers, FNBC takes pride in its workforce of over 64% Indigenous employees working at locations across Canada.

About the Role
As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President, Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team of Retail Branch Managers and their employees. This is a permanent full-time position. This position is in-office at one of our main office locations in Saskatoon or Vancouver. These locations are on urban First Nations land. A hybrid position may be considered.

Here's What You'll Be Doing:

• Coach to maintain, develop, and build customer relationships by providing optimum customer service and participating in business and community events

• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary

• Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service

• With the support of the VP, participate in business planning and assist with the communication strategy to the people managers

• Monitor unit profitability through effective oversight of non-interest expenses, revenue, and loan products

• Support to the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability

• Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures

• Ensure consistent coaching of employees to deliver on the business sales and service strategy

• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns

• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct, laws and regulations

• Follow and ensure employees understand and apply bank/branch operating policies and procedures

• Ensure necessary due diligence is taken to support the accuracy of all customer transactions

• Monitor for timely completion and accuracy of all administrative requirements for the various support units (Compliance, Operations, Finance, Credit Risk Management, Human Resources)